Mac's Cleaners & Shirt Laundry, Inc.'s Commitment to Quality
Mac's Cleaners & Shirt Laundry's is committed to providing you the best online Tulsa dry cleaners experience. We offer quality dry cleaning service at prices you will find at Tulsa laundry service neighborhood retail dry cleaning stores. We have utilized several state-of-the-art facilities, designed our systems, and trained our people to ensure this quality of service. In addition, our Web site has been designed to make your dry cleaning experience easy and reliable.  We want to be the cleaners Tulsa counts on.

Satisfaction Guarantee
Mac's Cleaners & Shirt Laundry unconditionally guarantees the quality of our Tulsa laundry business. If you are not completely satisfied with the quality of our cleaning, simply contact us at our Tulsa cleaners within 2 days of your delivery, and we will re-clean your items free of charge. For more information see our Re-cleaning Policy, or contact our Customer Service Center. 

How We Process Your Order
Mac's Cleaners & Shirt Laundry's innovative process is set-up to streamline your dry cleaning experience. Once your order is received, one of our Tulsa laundry business courier vans will pick-up your personal cleaning items from your place of residence or business and deliver them to one of our state-of-the-art operating plants. Your clothing goes through a four step process which ensures professional cleaning. First, items received are inspected for stains, material defects, and cleaning procedures as recommended by the manufacturer (certain items will be returned, see Dry cleaning Authorization Policy). Second, clothes are appropriately cleaned and pressed. Third, clothes are inspected for missing buttons and if needed are replaced free of charge. Finally, they are sorted and packaged and loaded onto appropriate courier vans for delivery. A professional Mac's Cleaners & Shirt Laundry's' courier delivers your items to your place of business or residence. 

Order With Safety and Privacy
Mac's Cleaners & Shirt Laundry's respects your privacy. We do not sell, rent, or loan any identifiable information regarding specific customers to any third party. We may use and share aggregated information when it enables us to improve and enrich our product and content offering. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. When you place orders with Mac's Cleaners & Shirt Laundry's, the information you provide remains private and secure. We are committed to the protection of your personal and order information and we use the latest security technology to do so. 

Mac's Cleaners & Shirt Laundry's Privacy Policy
Mac's Cleaners & Shirt Laundry's respects your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. We may use and share aggregated information when it enables us to improve and enrich our product and content offering. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. 

The Information We Collect and How We Use It
Your Personal Information
In order to provide you with excellent products and services, Mac's Cleaners & Shirt Laundry asks you for specific pieces of personal information when you register as a customer. Mac's Cleaners & Shirt Laundry will not collect any personal information about individuals except when specifically and knowingly provided by such individuals.  

Your name, delivery address, telephone number, e-mail address, and special delivery instructions help Mac's Cleaners & Shirt Laundry's to deliver your order on time and to the correct location. A dry cleaners Tulsa customer service representative will contact you if there are any questions we might have about your order.

Your user name, password, and password reminder allows Mac's Cleaners & Shirt Laundry's to verify that you are a registered customer and will prevent anyone else who may have access to your computer from ordering in your name without your express permission. 

Online Surveys 
From time to time, Mac's Cleaners & Shirt Laundry's may conduct surveys online that may ask you demographic information. Your participation is voluntary. We accumulate the responses to improve our Tulsa laundry services. Participant's response is not linked to your personal information on the site. 

Dry Cleaning Authorization Policy
The great majority of garments and household articles clean very satisfactorily. Occasionally, however, our Tulsa dry cleaners, Mac's Cleaners & Shirt Laundry's may recognize a potential problem and ask you to sign a release form before processing the item. This procedure is to notify you that there is a potential problem and certain risk in proceeding. It may be a question about colorfastness, the resistance of one component to the cleaning process, or a question of the age of or weakness of the fabric, such as with wedding dress perservation.

The main purpose of the release form is to alert you to the possible problem. If you agree, the item will be processed with extreme care and returned to you in a usable condition. However, if damage does develop, Mac's Cleaners & Shirt Laundry's will not be held responsible since it has warned you of the risk and obtained your consent to proceed. 

If Mac's Cleaners & Shirt Laundry determines the need for a consent form, a Customer Care Representative will attempt to contact the customer for verification and authorization. If authorization for cleaning can not be obtained in a timely manner, then Mac's Cleaners & Shirt Laundry's will deliver the item in question back to the customer. You may choose to re-submit them with a release form expressing your acknowledgment that Mac's Cleaners & Shirt Laundry's will clean them at customers own risk.

Delivery Policy
Mac's Cleaners & Shirt Laundry's strives to make our delivery service timely and convenient. The following outlines key elements of our delivery policy to help you understand our business practices. 

Delivery Hours- Mac's Cleaners & Shirt Laundry's' delivery hours are 10 A.M. to 5 P.M. Monday through Friday. Delivery Fees- Delivery is FREE for orders of $15 or more and only $7 for orders under $15.

Gratuity- Mac's Cleaners & Shirt Laundry's couriers have been instructed not to accept tips or gratuities. 

Acceptance of Delivery- All pickups and deliveries are made only to a specific location within your company or residence. This location has been designated by you or your company as a pickup and drop-off station for Mac's Cleaners & Shirt Laundry's.

Late Delivery- If unusual circumstances make it impossible to deliver your order during the scheduled day, it will be delivered immediately the following day.

Right to Refuse Service-Mac's Cleaners & Shirt Laundry's reserves the right to refuse service to any customer. 

Leather/Suede Items Policy
Mac's Cleaners & Shirt Laundry's follows standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. These policies are standard to all dry-cleaners including classical retail dry cleaning stores. 

We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. All leather and suede garments are cleaned 100% at customer's own risk, and Mac's Cleaners & Shirt Laundry's does not accept any responsibility or liability for any damage or fading as a result of the dry cleaning process. 

Household Items Policy
Mac's Cleaners & Shirt Laundry's follows standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. These policies are standard to all dry-cleaners including classical retail dry cleaning stores. 

We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small hole in fabric that are not readily apparent prior to processing. In dry cleaning and laundering we can not guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics. Mac's Cleaners & Shirt Laundry's liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. 

Garment Damage Policy
Mac's Cleaners & Shirt Laundry's follows standards and policies set by the Fabricare Industry and the International Fabricare Institute.

We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small hole in fabric that are not readily apparent prior to processing. In dry cleaning and laundering we can not guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics. Mac's Cleaners & Shirt Laundry's liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. 

Re-Cleaning Policy
Within two (2) days after delivery, you may return any dry-cleaned items if you are not completely satisfied with the quality of our cleaning, and we will re-clean them free of charge. 

To request re-cleaning, please e-mail Customer Service Center and explain the problem. You will receive a coupon identification number. Place the coupon identification number on your order form in the coupons section and resubmit the items as an order. The courier will pick-up the items on schedule. 

Loss Policy
Mac's Cleaners & Shirt Laundry's follows standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. These policies are standard to all dry-cleaners including classical retail dry cleaning stores.

Mac's Cleaners & Shirt Laundry's exercises utmost care in processing clothing items received to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, differences in count must be reported within 24 hours of delivery. Mac's Cleaners & Shirt Laundry's liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition excluding leather, suede and household items which are at customers own risk at all times.